Delivery - Refunds - Privacy Policy

Delivery

All orders are despatched by royal mail 1st class post within 1-2 working days, should there be a problem with delivery then you will be contacted by email.

Refunds

If you are not entirely satisfied with any products received from Eternal Tools then you can return them undamaged within 10 working days for a full refund.

Privacy

Information Collected & How it’s Used

When you place an order we need to know your name and other information such as your postal address, e-mail address, telephone number and your credit card number and expiry date or bank account details etc. By submitting this information you consent to use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. Eternal Tools does not share nor sell your personal information to any organization or individual. We may also record some details of how you use the site, such as adverts you click on, products you search for, products you purchase, and information you download. If you accessed this site following a search on the Internet, we may record the search you undertook and how it relates to your use of this website.

We may keep copies of information you submit when you send email feedback, ask a technical question, or report a problem. If you contact Eternal Tools in writing we may keep a record of that correspondence too.

Your Information is Protected!

We endeavor to protect the information you provide and there are various security procedures that have been put in place, as set out in this policy. We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is Eternal Tools. This is done using one of the Internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

Our Use of Cookies

Cookies are small text files on your computer. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the website. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them. The creation of a cookie on your computer does not give the website any access to other information such as your e-mail address.

Want to Update your Details?

If any of the information that you have provided to Eternal Tools changes, for example if you change your e-mail address, name, wish to unsubscibe from our mailing list or be erased from our database, please let us know by sending an e-mail to info@eternaltools.com or by sending a letter to Eternal Tools, 159 High Street, Pershore, Worcs, WR10 1EQ, UK.

Changes to our Policy

If we change our Privacy Policy we will post the changes on this page and we may also place notices on other pages of the website so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also e-mail you to notify you of the proposed changes so that you may have your details removed from our records if you do not agree with the changes.

Want to Contact us?

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to info@eternaltools.com

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